Within the UK:
Standard Delivery: 1-3 business days
Next Day Delivery: 1 business day (Order cut-off: 12pm)

Outside the UK:
Standard Delivery: 5-7 business days
DHL: 1-3 business days

The order cut-off time for shipments is 12:00pm. Please note we do not ship any orders on weekends or bank holidays. Our operating business hours are Monday - Friday 9:00am - 5:00pm (GMT).

We exclusively partner with Royal Mail for domestic and national shipments due to their reliable service, offering guaranteed 1pm delivery, optional Saturday delivery for an additional fee, comprehensive Track & Trace functionality, immediate online visibility of signature on delivery, and reliable insurance coverage. Additionally, we collaborate with DHL for international shipments within World Zones 1-3, leveraging their fast delivery times (1-3 working days), international security expertise, robust tracking capabilities, and dependable insurance.

Not within the UK. However, since 1st January 2021 (post Brexit), parcels to Europe are subject to customs and duty fees. This means that goods shipped between EU countries, UK mainland and Northern Ireland (as well as international countries) have to clear customs and require a commercial invoice and other export documentation. You will be contacted by the delivery company if custom fees apply before your goods are released from customs in the destination country.Please contact your local tax and duties office if you're unsure.

If the tracking information appears blank, it's possible that there's a delay in the tracking update. Please allow until the end of day for tracking to update.

Please email info@schwanhair.com within 14 days of receipt to create an official return. You will receive a returns slip to document the reason for return. Please note we do not offer paid shipping labels. We are unable to process any returns after the 14 day window.

• We provide a 14-day return policy from the date of delivery.
• Please always get in touch with us first before returning any items back to us.
• Returned items must be in original packaging and resalable condition i.e. not worn, washed or altered in any way.
• If the hair is not in resalable condition or plastic security tags are removed, we will be unable to process your exchange, and your order may be returned subject to a £30 handling fee.
• Due to hygiene reasons wigs, custom made units, clip-ins, tape-ins are excluded from our returns policy. 
• Please note sample sale items cannot be returned and are excluded from our Returns Policy.
• Your parcel remains your responsibility until it arrives back with us. If you are shipping orders over $75/£50, please consider using a trackable service and/or purchasing a shipping insurance.
• Always keep your proof of postage and tracking number in case you need to contact us about your return. 
• Any returns that arrive with us past the 14 day window will not be processed.

You have 14 days to exchange items in original packaging and condition i.e. not worn, washed or altered in any way within 14 days of receipt. Please email info@schwanhair.com for a returns slip. We do not offer paid return labels. Due to hygiene reasons wigs, custom made units and clip-ins as well as sample sale items are excluded from our returns policy.

Your refund will be processed back to your original payment method and should appear in your account within 5-10 working days depending on your payment provider. If you're waiting for a refund after a return, there may be a delay of up to 14 days depending on order queues and busy holiday periods. We aim to process your order ASAP and encourage you to only contact us after the timeframe has passed.

If we observe a pattern of unusual returns or purchasing behaviour, such as suspected wear-and-return practices, returning counterfeit or damaged items, we reserve the right to deactivate your account and associated accounts, and take necessary actions. We also reserve the right to cancel any orders involving suspicious activity or if the customer engages in bullying or harassing behaviour towards our company or staff. If you feel there has been an error, please reach out to our customer care team for prompt resolution.

We do not offer refunds or facilitate exchanges for sale or sample items under any circumstances, as they are priced to go.

Our fulfilment teams immediately begin processing orders and are unable to cancel them once placed. We encourage our customers to carefully review items and order details before checking out.

Faulty items are considered goods, that arrived damaged or non-functional before use. We endeavour to replace your items immediately. You'll therefore need to be report it within the first 24 hours of receipt. Please email info@schwanhair.com with pictures to substantiate your claim. We may request a return for inspection and thoroughly assess your claim within 5 working days of receipt.

Incorrect or missing items are investigated with our fulfilment and shipping teams. Please email info@schwanhair.com within 24 hours of delivery. We may ask you for pictures and more information.

1. Track your order: Please navigate to 'My Orders' in your customer account or click the 'Track' button in your shipping confirmation email to follow the whereabouts of your order. Please allow until the end of your estimated delivery date for your order to arrive.
2. Check the estimated delivery date: Your order will be sent out according to the service chosen at checkout. Please remember that this date is an estimate, so your order may arrive before, on, or slightly after the estimated delivery date.
3. Still waiting for your order?: Should your estimated delivery date have passed, we kindly ask for an additional 24-hour grace period for delivery, especially during peak periods.
4. Check safe spaces: If your order has yet to arrive after this extended period, please check safe places such as bins, garden sheds, your household or neighbours. Additionally, we recommend contacting your local post office to inquire about the status of your delivery. If you're still unable to locate your order, please don't hesitate to contact us for further assistance.

You may not be able to pay with Klarna due to their automated approval process, which relies on shared customer data from credit reference agencies. This data considers factors such as timely payment of previous credits and existing debt levels. Follow the instructions in the pop-up message which appeared at checkout before attempting to make another purchase, if you are not approved to pay with Klarna or contact Klarna's customer service.

Raw hair, in its natural state, typically has a lifespan of up to 5 years. This lifespan can vary depending on factors such as how well it's cared for, the frequency of use, and the maintenance routine. Proper care and maintenance, such as gentle washing, conditioning, and avoiding excessive heat styling or chemical treatments, can help prolong the lifespan of raw hair extensions. Therefore, if well cared for you can enjoy your Schwan Hair extensions for many years.

At Schwan Hair, we take pride in being the UK's number one raw hair supplier, trusted by countless customers. We source hair directly from single human donors, ensuring genuine quality every time. Unlike many others, we never subject our hair to chemical processing or mixing hair with fillers and synthetic additives. However, in our Raw Burmese Curly Hair Collection, a light water steam is applied to achieve the desired curl pattern. Rest assured, our dedication to authenticity remains unwavering.

The main difference between virgin hair and raw hair lies in their processing and sourcing:

Virgin Hair:
- Cheap human hair usually derived from multiple human sources ie. ball, floor or comb hair from all over Asia and auctioned to the highest bidding factory
- Hair is stretched at a factory for processing and no longer cuticle aligned causing tangling
- Therefore, the hair undergoes acid bath processing to strip away the outer cuticle layer and subsequently coated with industrial-strength chemicals for a glossy appearance
- Made in China but receive names such as "Brazilian hair", "Mongolian hair" etc. for marketing purposes
- Manmade textures that do not appear in nature e.g. tight cable curls or perfect body waves
- Once chemicals wash off, hair begins to matt and tangle again and last anywhere from 1-6 months

Raw Hair:
- Sourced from single human hair donors of respective countries i.e. Indian Hair is sourced from Indian hair temples
- Raw hair is collected and secured in cuticle growth direction before a factory produces an extension weft
- No chemical processing or synthetic additives, however raw hair undergoes rigorous sanitising for hygiene reasons
- Raw Hair maintains its natural qualities but may undergo pH balanced water steam processing to achieve a specific curl pattern e.g. Deep curls

Raw hair naturally reverts to its original shape when exposed to water. However, whether curls will return after straightening depends on factors such as the straightening method used, the frequency and intensity of heat applied, and any chemical treatments like bleach, coloring, or perms.

• Ethically sourced raw human hair - we have carefully vetted and handpicked our hair as quality is more important to us than providing cheap hair in quantity

• Naturally occurring real hair patterns - we do not chemically process our hair and provide clean, raw hair in its purest form. Any product pictures on this website are not digitally altered - what you see is what you get!

• Guaranteed 100% real hair from 1 hair donor per bundle - tangle free hair collected from the same source, which blends in so well that people will think it is your real hair.

• No chemicals, additives or synthetic fibres - we do not support chemical processing and do will never offer chemically processed hair on our website. In this way we are ensuring your scalp will remain healthy and unaffected by aggressive chemicals, avoiding irritable, itchy, scaling scalp or dandruff. 

• Luxurious, thick and healthy hair guaranteed. With us, your hair will always be luscious, top-quality, and 100% authentic.

The textures of Cambodian, Indian, Burmese, and Vietnamese hair in our extension line differ based on the natural characteristics of hair from each region. Cambodian hair tends to be thicker and coarser, while Indian hair is typically finer with a natural wave or curl. Burmese hair is known for its medium thickness and natural shine, while Vietnamese hair is often straight and may appear silky or coarser in texture. Each texture offers a unique look and feel, allowing customers to choose the option that best suits their preferences and desired style. See more here: Our Textures

Treat your hair Schwan Hair extensions the same way you would treat your own hair:

• Wash your extensions 1-2 per week
• Detangle your hair before every wash
• Use gentle products and avoid harsh alcohols, parabens and sulphates
• Avoid using hot water and do not aggressively rub your hair as it can cause split ends and lead to tangling
• Apply a generous amount of conditioner and brush through your hair to evenly distribute the product (we recommend a Denman D3)
• Use a lightweight serum and appropriate tools to maximise the life span of your extensions. We recommend our NOIR Hair Serum specially formulated for our extensions
• Air-dry for best results, especially important for curly and wavy hair textures
• Avoid excessive heat and blow-dry on low temperatures
• Store securely away from direct sunlight and dust. We recommend our luxury satin lined box designed for safe storage.

Yes. Washing helps remove any dust, dirt, or residue that may have accumulated during manufacturing and handling and will prevent tangling. Additionally, washing allows you to condition the hair, making it softer, more manageable and revert it to its natural state.

Yes, you can bleach or heat style raw hair extensions. We highly recommend consulting a professional hairstylist or colourist for best results. It's crucial to proceed with caution to minimise damage and preserve the hair's quality.

We recommend using a gentle shampoo and moisturising conditioner specifically designed for natural hair, and a lightweight hair serum such as our NOIR Hair Serum by Schwan Hair. Be sure to follow our care instructions provided in your order to prolong the longevity of your hair extensions.

It's normal for hair to loose a few strands, but if you're experiencing excessive shedding, it's essential to address the underlying issue. Cutting of extensions, excessive tension, improper care, aging and processing such as colouring, bleaching can interrupt the integrity of your wefts. Be mindful with your extensions, develop a regular maintenance routine, be gentle whilst washing and brushing your hair and consider sealing your wefts to secure the individual hair strands and minimise shedding.

1. Detangle your hair: Gently brush your hair from the ends and work your way to the top to remove any tangles.
2. Wet your hair: Lightly mist your hair with water to dampen it. This helps reactivate the curls or waves and adds moisture to the hair.
3. Apply conditioner: Use a curling definition brush to apply a generous amount of conditioner. Rinse after 5-10 minutes. Apply a curl refresher or leave-in conditioner to your damp hair. Focus on the mid-lengths and ends, where the hair tends to be driest.
4. Scrunch hair: Brush and gently scrunch your hair with your hands to encourage the curls or waves to reform.
5. Add product: If needed, touch up any areas that have lost definition with a small amount of styling product, such as a hair serum, curl cream or gel. Apply the product sparingly to avoid weighing down the hair.
6. Air-dry or diffuse: Allow your hair to air dry or use a diffuser attachment on your blow dryer to dry your hair gently. If using a diffuser, use a low heat setting and scrunch your hair with the diffuser to enhance the curls or waves.
7. Finish with oil or serum: Once your hair is dry, apply a small amount of hair oil or serum to the ends to add shine and reduce frizz.

Please be advised that hair maintenance is your responsibility. If you have damaged, cut, or bleached your hair extensions, leading to dissatisfaction with the outcome, or if your hair experiences any issues after chemical treatments, such as severe tangling or shedding, we cannot be held responsible for these actions. Therefore, we regret to inform you that we are unable to offer exchanges or refunds in such cases.

The number of wefts needed for a full head depends on the desired volume, length, and installation method e.g. for a traditional weave or leave-out sew-in, we recommend a minimum of 3 bundles, which equals 300g. However, the number of wefts may increase if you prefer longer lengths:

14-16 inches: 2-3 bundles
16-26 inches: 3-4 bundles
26-32 inches: 4-6 bundles

For wigs you'll need to purchase either a lace closure or lace frontal in addition to your wefts. 

A lace closure is a smaller hairpiece used to close off a wig or weave install at the top of the head. Our lace closures have a standard 5x5" lace, which blends seamlessly with your skin, providing a natural-looking parting and scalp appearance. closures are lower in maintenance and may not require glue if you use a wig band.

In contrast, a lace frontal covers the entire front hairline from ear to ear, offering versatility in styling and creating a seamless transition from the wig to the natural hairline. Our lace frontals come in sizes 13x4" and 13x6". Frontals are higher maintenance and often require glueing for a seamless look, as well as a wig band to tighten the wig.

1. Use a flexible measuring tape or a piece of string and then measure it against a ruler.
2. Braid your hair down or make sure it is styles as flat as possible for accurate measurements.
3. Start by placing the measuring tape around your head, just above your ears and eyebrows. Make sure the tape is positioned where your wig would naturally sit.
4. Wrap the tape around your head, ensuring it's snug but not too tight. You want it to sit comfortably.
5. Take note of the measurement in inches.
6. Compare it to the size chart below to determine your cap size.

Small: 21 inches or more
Medium: 22 inches or more
Large: 23 inches or more
X-Large: 24 inches or more

Yes, our in-house wig making service accommodates cap sizes ranging from S to XL. For any special requests, please reach out to info@schwanhair.com before making your purchase.

Our wholesale service caters exclusively to registered business owners, session stylists and hair professionals, including those under agency representation.

Complete your application form today to gain access to your dedicated trade account portal. Learn more here: Wholesale

Exclusive discounts:
Schwan Hair trade account holders enjoy exclusive wholesale discounts and early access to new products and promotions. Maximise your savings with bulk orders and stocking your salon with quality hair at significantly reduced prices.

Dedicated support:
As a Schwan Hair trade account holder, you'll have access to dedicated account manager. You'll receive personalised advice and assistance tailored to the unique needs of your business.

Fast delivery service:
Schwan Hair trade account holders benefit from our prioritised delivery and order fulfilment services, so that your clients can count on swift and reliable delivery of their favourite Schwan Hair products.