The order processing time may vary between busy sales periods and the nature of your order i.e. custom units vs stocked bundles. Therefore please ensure you're leaving enough time for any planned occasions as we are not held accountable for any missed events.

After placing your order you will receive an instant order confirmation email. Please allow 1-3 business days for your order to be processed for shipment. Once ready, you will receive an email with shipping information and an estimated delivery date depending on service chosen. Read more about shipping here.
All orders are shipped with a track-able service, giving you full control to follow your parcels via an online track button. Read more about shipping here.

Once your order is ready for delivery, you will receive a shipping confirmation email with an estimated delivery date. As a thumb rule please consider the following shipping times:

Within the UK:
Standard Delivery: 1-3 business days
Next Day Delivery: 1-2 business days

Outside the UK:
Standard Delivery: 6-10 business days
Express Delivery: 3-6 business days

We encourage you to await the full timescale to allow a buffer for any carrier delays. Please note there is an additional 3-5 business days for pre-orders only!

All sales are final! However, in the unlikely event you change your mind about any of our luxury tresses, Schwan Hair offers a 14 day exchange policy under the following acceptance criteria. Any returned items must be in original packaging and resellable condition i.e. not worn, washed or altered in any way. If the hair tags have been taken off we are unable to process your exchange and your order will be shipped back to you at your cost. Please always get in touch with us first before returning items back to us. Sale, discounted items and gift cards cannot be returned and are excluded from our Refund & Returns policy

Due to hygiene reasons eyelashes, wigs, lace systems, custom made units and clip ins cannot be returned and are excluded from the returns policy.